Refund Policy
Last updated: June 2025
Overview
VettedVA is committed to fair and transparent billing. This policy explains when refunds are available, how to request them, and how they are processed. By using the Platform, you agree to this Refund Policy as part of our Terms of Service.
1. Direct Hire Placement Fee ($49)
The one-time Direct Hire placement fee of $49 USD is charged when a client is introduced to a VA through the Direct Hire pathway.
Non-refundable after introduction. Once a client has received the VA's contact details, profile access, or been connected for an interview, the placement fee is non-refundable. The introduction constitutes the service delivered.
Refundable before introduction. If you have paid the placement fee but no introduction has been made (e.g., no suitable VA was found within 14 days of payment), you are entitled to a full refund upon written request to billing@jcvaagency.ph.
2. Agency Hire Payroll Payments
Weekly payroll invoices cover hours worked by the VA during the prior work week, as recorded and approved in the Platform's timesheet system.
Approved timesheets are final. Once a client has approved a timesheet, the associated payroll payment is non-refundable. Clients should review timesheets carefully before approving.
Disputed hours. If you believe hours were incorrectly recorded or work was not delivered as agreed, you must raise a dispute within 7 days of the timesheet approval date using the Platform's Dispute Center. Approved disputes may result in a credit toward future invoices.
Overpayments. If a billing error results in an overpayment (e.g., a duplicate charge), the overpaid amount will be refunded in full within 5–10 business days of confirmation.
3. VA Verified Badge Subscription ($9/month)
The Verified Badge subscription is billed monthly and renews automatically.
Cancellation. You may cancel your subscription at any time from your dashboard under Settings → Verification. Cancellation takes effect at the end of the current billing period. No partial-month refunds are issued.
Accidental renewal. If you were charged after forgetting to cancel, contact us within 48 hours of the charge at billing@jcvaagency.ph and we will issue a full refund for that billing cycle as a one-time courtesy.
4. Discovery Call Fee (if applicable)
If a separate fee applies for a Discovery Call arrangement, it is fully refundable if the call is cancelled by VettedVA or the assigned VA. If cancelled by the client with less than 24 hours' notice, the fee is non-refundable. If cancelled with more than 24 hours' notice, a full refund or credit will be issued.
5. How to Request a Refund
- Email billing@jcvaagency.ph with the subject line "Refund Request — [Your Account Email]".
- Include your account email, the date and amount of the charge, and a brief description of why you are requesting a refund.
- We will acknowledge your request within 2 business days and resolve it within 10 business days.
6. Refund Processing
Approved refunds are returned to the original payment method via Adyen. Processing times vary by card network and bank but are typically 5–10 business days after approval. We are unable to issue refunds to a different card or bank account than the one used for the original payment.
7. Chargebacks
We ask that you contact us before filing a chargeback with your bank or card issuer. Chargebacks initiated without a prior refund request will result in an investigation, and accounts with open chargebacks may be suspended pending resolution. We cooperate fully with chargeback processes and will provide evidence of service delivery to card networks.
8. Contact
For billing questions or refund requests, contact our Finance team at billing@jcvaagency.ph or visit our Contact page.